We want you to love your Crossroads Creations purchase. If you need to request a return, here’s how it works:
Return Window
You have 30 days from the date you receive your order to request a return.
Eligibility
To be eligible for a return, your item must be:
- In the same condition as received
- Unworn and unused
- With all original tags and packaging
- Returned with proof of purchase (receipt or order confirmation)
How to Start a Return
Please contact customer support for approval and return instructions. Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us immediately so we can make it right.
Refunds
Approved refunds are issued to the original form of payment after the item is received and inspected. Shipping costs are non-refundable, unless required by law.
Non-Returnable Items
Certain items, including custom or sale items, may not be eligible for return.
